FAQ

FAQ 1: How do I know if the product fits?
When shopping online, you need make sure that you select the cases or accessories of the exact same model that you own or intend to buy. This way you can be sure that the product that you purchase online will be of the same size as you require.

 

FAQ 2: Is it safe to shop online? 
This is an important question and our priority at casepro is to ensure the privacy of our customers and safety of payment.
First, we highly recommend you have a strong password for your shopping website.
On casepro.com, we offer various ways of payment including Cash on Delivery (COD), & Credit Cards and have strategic partnerships with well-known banks in the region. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.
Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.

 

FAQ 3: How can I save when shopping online? 
One of the benefits of shopping online is that you are able to find products at lower prices due to the economics of e-commerce.
We recommend you sign-up to the newsletter of your favorite online shopping websites, as they will give you a heads-up of any sale they are having. At casepro, we send our members a newsletter to keep them up to date with new products and sales.
Also, follow the websites on social media as many will inform you of savings and offers through those channels.

 

FAQ 4: When will I get my order? 
You will be provided with a delivery window at the checkout page before you place your order. Once your order ships you will be provided a tracking number.

 

FAQ 5: Will I have to sign for my package?
Any order placed will require a signature upon delivery.